Important!
We will not be able to commence your order until we have received access to all of the relevant properties with appropriate rights.
If you need any assistance and for all order related correspondence, please reply to your order confirmation email.
Our normal working hours are 9-5 M-F, excluding UK public holidays.
Google (Ads / Analytics / Merchant Center / Tag Manager)
Please share access with [email protected] granting us full admin level permissions. For Google Ads you may need to add gmail.com as an allowed domain to give us access. If you do not already have a Tag Manager account please create one. Help links below.
Google Ads
Google Analytics
Google Merchant Center
Google Tag Manager
Server-side Tracking
Please create an account on Stape.io then add add us a user with [email protected]. Most clients can start with the Pro plan for $20 per month. Learn more
Facebook / Meta
If you do not already have a Business Manager and Ad Account please create these first. Then share access with our partner ID 375443099638323 (our parent company called is called Gro Media London). You will then need to share the the applicable ‘assets’ to us via your Business Manager. Facebook calls your Page, Ad Account, Catalog and Pixel – assets. Learn more
Shopify
Email your underlying myshopify.website.com address to us, so we can request collaborator access via our Shopify Partners account. This does not affect any limitations you have with your staff accounts. Learn more
Domains, Hosting, Email, DNS
If you have ordered an email health, migration or website care package, we will need full access to both your domain registrar and hosting. These can either be with the same company or two separate ones. Please add us a user with admin rights using [email protected]. Alternatively please fee to share your logins with us and we will take care of it.
Other Websites – Including WordPress
Add us a user with admin rights using [email protected].
Once we’re done
Simply revoke the access that you gave us above. Alternatively, feel free to switch our access to “read only” so that we can easily help again in the future.